Druids Glen Wins Service Excellence Award

Wicklow a Winner - As Druids Glen Resort Receives Service Excellence Award

One of Wicklow’s leading tourism businesses, Druids Glen Resort, of Newtownmountkennedy, this week received a Service Excellence Award, as part of the Fáilte Ireland Optimus Programme. Established in 2004, the programme is designed to develop a culture of excellence within the Hospitality Industry through supporting organisations to become more profitable, more efficient and more competitive. The Druids Glen Resort has pledged their on-going commitment to continuous improvement and to delivering a first class customer experience.

Congratulating the award winners, Liam Campbell, Manager, Quality Systems & Management, Fáilte Ireland, said: –

“I wish to congratulate Richard Collins and his team in Druids Glen Resort, who are now reaping the rewards of the many months of commitment and drive from all the staff - culminating in receiving their Service Excellence Award, through Fáilte Ireland’s Optimus Programme. Optimus develops a culture of excellence in a hotel where everyone must make a real and measurable difference in the delivery of service excellence, operational standards and strengthening the whole organisation."

He continued:

“For our part, we in Fáilte Ireland are committed to working with the industry to overcome the challenges posed by the current economic climate. We would welcome even more tourism businesses to get involved in the Optimus Programme and invite anyone interested in getting involved to contact us. Further information on the Optimus Awards and programmes is available online from www.optimus.ie or email .(JavaScript must be enabled to view this email address).”

The performance of Druids Glen Resort reflects well on the tourism industry’s willingness to embrace change and innovation towards self-improvement by providing a practical approach to improving the quality, value and delights that visitors experience during their stay in Ireland.

Richard Collins, CEO at Druids Glen Resort, commented:

“I am delighted to accept the Service Excellence Award, as part of the Optimus programme, for Druids Glen Resort. Our priority has always been to deliver outstanding service to our customers and the Optimus programme has really helped by providing the practical tools necessary to re-focus everyone.

The Service Excellence Award has helped our business, the personal development of our Associates and most importantly, our customers by experiencing the highest levels of customer service which keeps them coming back.”

ENDS

For further information please contact:

Catherine Whelan, Fáilte Ireland Communications Department

Tel: 01 8847 181 / 087 6449572